POLICIES

POLICIES AND PROCEDURES

 

PERMANENT COSMETIC PROCEDURES

 

LUSTRE LOOK (LL) would like to start off by clarifying that “permanent cosmetic procedures” are a combination of art and science. Our Licensed Permanent Cosmetic Practitioners (LPCPs) use the most modern technology, and are trained in the most advanced techniques when it comes to  micropigmentation. We use only the highest grade pigments- both safe and proven to have the longest retention across all lines. However, because so many other factors (out of our control) play into the final outcome of each procedure – overall health of an individual, post-procedural care, lifestyle, genetics, nutrition, medication use, personal hygiene, sun exposure, to name a few – we cannot guarantee exact results of any given client.

WHAT IS MICROPIGMENTATION?

Micropigmentation is another term for permanent cosmetics, permanent make-up, and/or cosmetic tattooing. YES….. it IS a TATTOO! Cosmetic grade pigments (either iron-oxide based or carbon based) that have been approved by FDA to be used in cosmetics of all kinds, are deposited into the dermis layer of the skin. This is performed  one of three ways :  Microblading implants pigments into skin through  slicing motions ;  Soft-tapping implants pigments through tapping with a sharp object;  and Micropuncturing implants pigments into layers of skin by tiny punctures of needles moved back and forth by electrical current of a machine.

Machine Micropunctures has proven to  be the least traumatic to the skin layers, most efficient and consistent manner in depositing the most consistent amounts of pigments into the dermis layer of skin, least likely to create scar tissue when performed repeatedly over same surface area, and  best pigment retention long-term.

Because all tattoo pigments are UV light sensitive, some of the pigments will fade or blur over time and will need to be “touched-up” every 1-3 years with machine micropuncturing method (touch ups needed for microblalding most commonly needed every 6 months).  Depending on your age, the number of touch ups, type of pigments used, techniques of practitioner, lifestyle, overall health… you may reach a point to where your dermis layer becomes “full” of pigment and you will require removal before any more pigments can be re-deposited and expected to stay.  LL LPCPs are adept at determining this and will let you know if/when this is the case.  No worries, we are able to help with this process if we determine this is the case!
When it comes to implanting pigment, it’s best to begin conservatively – as you can always opt to go darker, but not lighter!  Also, the skin can only take so much puncturing before the body’s immune system floods these skin layers with an overhaul of inflammation and lymphatic fluids attempting to stop the damage and whisk away the “foreign matter” (pigment in this case). Because of this, permanent cosmetic procedures are usually performed in a 2-step process. It generally takes the body 4  weeks to fully heal from the initial micropigmentation procedure. At this point, if you wish for more intense pigmentation, your LL LPCP can schedule you to come back in for a “touch up” or fine tuning. After this… you should be good to go for a full 1-3 years! Woo Hoo!

CHOOSING A PROCEDURE

When considering permanent cosmetics, it’s important to explore the “Why cosmetic tattooing?” factors which led you to this point in your journey. Micropigmentation is considered a form of tattooing and this is something that will more than likely stay with you – up front center, on your face, nonetheless – for the remainder of your life. It’s always best to keep in mind that it will be YOU sporting this art work and for many years to come. Furthermore, touch-ups will be required over the years, so this IS a decision that will require maintenance the rest of your life. Because this is a lifetime investment, the LL experience focuses on creating classical, conservative, soft, natural lines that will stand the test of time while steering clear of the extreme makeup fashion trends. We believe certain art forms are best reserved for non-permanent make up.

Here’s a list of a few permanent cosmetic procedures that we DO NOT perform:

• Inner Eyelids
• Freckles
• Beauty Marks
• Blush
• Hairline Hairstrokes
• Scar Camoflauge (with special considerations only)
• Eyelashes
• Decorative Patterns or Designs
• Large-Winged Eyeliner
• Heavy Eyeshadow
• Unnaturally Shaped Brows
• Outside Vermillion Border of Lips
• Connecting Upper and Lower Eyeliners
• Cover Ups of Overly Saturated Previous Work

Here’s a list of permanent cosmetic procedures we DO perform:

  • • Gradual Shaded Brows
    • Hairstroke Brows

• Hybrid Shaded/Hairstroke Brows

• Eyeliner With and Without Eyeshadow
• Eyeliner With and Without Wings
• Upper and Lower Eyeliners
• Gradual Shaded and Filled Lips
• 3D Areola Restoration
• Vitiligo Color Correction
• Scar Camouflage (only specified types)

CONSULTATION AND PROCEDURE SCHEDULING

After determining that a permanent cosmetic procedure(s) is the best choice for you in this season of your life… you may either call LUSTRE LOOK at 850. 533. 5250 or BOOK A CONSULTATION on our website, www.lustrelook.com. If you have had previous permanent makeup procedures, you may be asked to share a pic of your work to determine the best plan of action.  All prospective clients are required to fill out 4 brief intake forms which will be emailed to client and can be completely filled out from the convenience of your smart phone.  Our LPCP will then schedule you for your procedure and take a $50 NON-REFUNDABLE deposit that will go towards your procedure. Plan on spending anywhere from 1-3 hours in our clinic for your procedure from start to finish.  If our practitioner determines you unacceptable to receive a procedure – either temporarily or entirely – she will explain to you the reason. The LL team is composed of highly knowledgeable – both medically and technically – experts that only wish to deliver the absolute best quality of work and retention for our clientele. Unfortunately, permanent cosmetic procedures are not ideal for everyone. For those persons who happen to fall into this category, we will be happy to suggest some other options that exist to meet your aesthetic wishes!

 

**********  IMPORTANT NOTICE   **********

LUSTRE LOOK requires a 48 HOUR RESCHEDULING NOTICE for all scheduled procedures. If you fail to do so, you do not get your deposit back… and you must make an additional $50 NON-REFUNDABLE deposit in order to reschedule procedure for another date and time. Prospective clients are permitted 1 reschedule / 48 hours ahead of time of procedure / per procedure. If a second reschedule is requested, there will be an additional $50 NON-REFUNDABLE deposit (total of $100 invested at this point for that procedure) which will go towards the procedure. If client cancels appointment all together then they forfeit their deposits.

 

PLEASE REVIEW THE PRE-POCEDURE PROTOCOLS AT THIS POINT IN TIME.

 
 

DAY OF PROCEDURE

Due to the extraordinary physical and mental demands coupled with the meticulous details involved in the performing of micropigmentation procedures, our LL practitioners put a great deal of prep-time and actual procedure time into each procedure. We schedule 2-3 procedures a day and ask that clients be respectful of our time and efforts, as well as the other individuals scheduled for procedures on that same day.

  • • Please plan on being 15 MINUTES EARLY to your appointment.
    • If you are more than 30 minutes late, we will not be able to perform your procedure and you will lose your $50 deposit. You will need to pay an additional $50 NON-REFUNDABLE deposit to reschedule your procedure.
    • Remaining balance for procedure due.
    • Pre-procedure protocols and client forms will be reviewed with client.
    • Pre-procedure photos will be taken.

• Measurements and facial feature mapping lines are drawn.
• Feature colored in with pen and client asked for approval.
• Numbing agent applied.
• Numbing agent wiped and micropigmentation procedure begins.
• Client’s comfort level will be assessed throughout procedure and additional numbing agent applied if necessary.
• Upon completion, client asked to approve work.
• Final numbing agent applied.
• Post-procedure photos will be taken.
• 4 week touch up can be scheduled.

REMEMBER…
IMMEDIATELY FOLLOWING ALL MICROPIGMENTATION PROCEDURES…
RESULTS WILL APPEAR SLIGHTLY DARKER AND LARGER THAN WHAT IT WILL EVENTUALLY HEAL TO.

 

PLEASE REVIEW THE POST-PROCEDURE PROTOCOLS AT THIS POINT IN TIME.

PERMANENT COSMETICS AND SKIN AESTHETICS PROCEDURES

 

RESHCEDULING AND/OR CANCELLATION

LUSTRE LOOK requires a 48 HOUR RESCHEDULING NOTICE for all scheduled procedures. If you fail to do so, you do not get your deposit back… and you must make an additional $50 NON-REFUNDABLE deposit in order to reschedule procedure for another date and time. Prospective clients are permitted 1 reschedule / 48 hours ahead of time of procedure / procedure. If a second reschedule is requested, there will be an additional $50 NON-REFUNDABLE deposit (total of $100 invested at this point for that procedure) which will go towards the procedure. If client cancels appointment all together then they forfeit their deposits.

We LL practitioners are professionals, business owners, wife, mom, extra-curricular transporter/cheerleader, cook, homemakers, daughters, sisters, aunts, grandparent, girlfriends, students, etc. You get my point. Our time and efforts are every bit as valuable as yours and should be respected as such and compensated accordingly.

FORMS OF PAYMENT

LUSTRE LOOK accepts cash, Visa, MasterCard, American Express, and Discover credit cards for payment. Prices are subject to change without notice. Please be prepared to provide a LL practitioner your credit card information during your phone consultation to reserve your procedure date/time slot.

Remainder balance for procedure will be due at time of procedure.

4 week touch up appointments can be scheduled at time of initial procedures and will be an additional $200.

If the client cannot tolerate the procedure and/or the practitioner chooses not to complete procedures, the client will be charged a $200 set-up fee for booked procedure time and supplies.

PROSPECTIVE CLIENTS WITH PRE-EXISTING PERMANENT COSMETICS

As mentioned, If you have had a previous permanent cosmetic procedure and desire one of our LPCPs to review you for “correction” work – a picture of your current work must be submitted via email or text to one our professionals BEFORE any procedures can be booked.  Furthermore, LL cannot be held responsible for color inconstancies, fading, or any other problems relating to the correction procedure. There are absolutely NO guarantees on healed results of correction work.  LL reserves the right to refuse work on any clientele with pre-existing permanent cosmetics.

ANNUAL COLOR BOOSTS

Pigments will tend to fade or become washed-out over the course of 1-3 years. This is to be expected. Usually it will be the “yellow” or lighter color tones in the pigment mixture that will fade most likely due to UV sunlight exposure. Warm-toned clients may notice a reddish or orangish brow coming through… and cool-toned clients may notice a grayish, bluish, purplish tone coming through. We recommend our LL Beautes schedule a visit every year for a quick color boost. Annual color boosts for LL Beautes are generally priced at 15% off regular brow prices!

REFUNDS

We regret that Individual Services, Promotional Services, Sale Services, Series Services, Gift Certificates purchased for yourself or for another individual are absolutely non-refundable. This applies to Permanent Cosmetic Procedures, Skin Aesthetic Procedures, and Skin Rejuvenation Treatments purchased. We will be happy to hold the service amount or transfer the service dollar amount to a Gift Certificate for your convenience.
There are NO REFUNDS on any procedures or services we have already executed. NO EXCEPTIONS.

GIFT CERTIFICATES

Gift Certificates are available in any amount.
Gift certificates cannot be redeemed for cash. Gift certificates are non-refundable.
The value of a gift certificate will not be replaced if lost, stolen, or destroyed.
Gift certificates must be presented at time of service.
Gift certificates expire within one year of the purchase date.

All potential LL Beautes will be required to read and sign our Policies as part of our Book Consultation process.